Frequently Asked Questions

HIPPOBAG

What can I put in my HIPPOBAG?

Where should I put my HIPPOBAG?

Do I need a skip permit for a HIPPOBAG?

Where can we collect from?

I've changed my mind - can I get a refund?

Someone else has offered to pick up my HIPPOBAG and they’re cheaper, how is that possible?

What happens to the waste?

Do I get the bag back?

How does a HIPPOBAG compare to skips?

How long have I got to use my HIPPOBAG and collection?

Can I put soil or rubble in a HIPPOBAG?

When will I receive my HIPPOBAG?

 

HIPPO SKIP HIRE

Do I need a skip permit?  

When will my permit expire?

How long does delivery of my metal skip take?

What can I put in my skip?  

How much can I put in my skip?

What access does the lorry need?

When will my skip be collected?

Why do I need a metal skip if you also sell the HIPPOBAG products? Aren’t they doing the same job?

 

HERE TO CLEAR

How do I book a HTC? 

Do I need to be present for the HTC service

My rubbish is in a potentially difficult place to remove it from; can your HTC service handle this?

What’s the difference between heavy and light waste?

Are there any extra charges for rubbish removal?

 

GENERAL

How much is a yard of waste?

How much is a tonne of waste?

Do your prices include VAT?

 

 

What can I put in my HIPPOBAG?

You can use your HIPPOBAG for ordinary household, garden, DIY and builders’ waste. Please don’t use it to dispose of hazardous or specialist wastes like contaminated plasterboard (or gypsum material) asbestos, batteries, electrical goods, liquids, chemicals, or food waste. However, we can recycle your uncontaminated plasterboard if it's kept clean and segregated from other waste. Just give us a call if you'd like to find out more, or if you're unsure about any other waste that you would like to dispose of.

You can also download a full list of the waste streams that we can and can't accept here.

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Where should I put my HIPPOBAG?

Ideally, you should position your HIPPOBAG before you start to fill it (to avoid having to move it and damaging the bag, or worse yourself), and please keep in mind that the road needs to be at least 4m wide for our collection lorry to gain access, and that the bag must also be positioned within 4m of the road for our cranes to be able to reach it.

We can't drive onto block paving as our lorries could cause damage, and likewise the area also needs to be clear of obstacles such as overhead trees and cables, or parked cars. Our driver will need to reach the bag handles to hook the crane on, so positioning the bag behind locked gates can pose a problem.

For further details on filling and positioning your HIPPOBAG– please refer to the outer packaging or label found on your HIPPOBAG.

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Do I need a skip permit?

Depending on where you want to place your HIPPOBAG and on your local council, you may need to apply for a skip permit to place a HIPPOBAG on the road or pavement. As the permits are specific to each council the rules of obtaining one do vary, so always check with your local authority.

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Where can we collect from?

We'll collect from anywhere on the UK mainland, apart from some very remote postcode areas which our lorries have difficulty reaching. If you want to check your area, just give us a call on 0333 999 0 999. Other than that, as long as we can access your HIPPOBAG, we’ll collect it. Just make sure you let us know about any parking or loading restrictions that might affect collection e.g. red routes etc.

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I’ve changed my mind – can I get a refund?

We hope you won’t change your mind but if you do and you bought the bag directly from us, you have up to 28 days to request a refund.

All you need to do is to call our Customer Services Team on 0333 999 0 999 and return your unused HIPPOBAG in its original packaging to the following address:

HIPPO, 1000 Lakeside, North Harbour, Portsmouth, Hampshire, PO6 3EN

Once we’ve received it, we’ll cancel your order and issue a bag and collection refund.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you cannot cancel your order once the collection service part of the package has started. Therefore, it may not be possible to cancel a collection request after the end of the working day on which you booked the collection. However, it may be possible to reschedule the collection in certain circumstances; this is at the discretion of the company.

If you bought the bag from one of our stockists then you may be able to return it to them, but it will be under their terms and conditions and your statutory rights.

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Someone else has offered to pick up my HIPPOBAG and they’re cheaper, how is that possible?

When you start filling your HIPPOBAG, you might find it draws some attention. However, if someone does offer to collect your bag then do beware of any price that seems too good to be true - it probably is!

There’s a chance your waste could be removed by a rogue trader who pockets your hard earned cash before simply fly-tipping your waste. Not only is this illegal and not very kind to our environment, if the waste is traced back to you, you could face a hefty fine.

You can help avoid this situation by asking for details of their waste carrier’s registration. HIPPO is registered as a waste carrier, we offer collections across the country and pride ourselves on delivering an excellent service – our prices reflect this. However we still remain one of the most cost-effective methods of waste disposal.

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What happens to the waste?

All the waste removed in a HIPPOBAG is taken to a Waste Transfer Station that has been licensed by the Environment Agency and audited by us personally. Here it is sorted and separated with as much material as possible (on average over 90%) going on to have a second life.

If the waste really can’t be reused or recycled then unfortunately, it ends up being taken to landfill. HIPPO actively support all initiatives that aim to divert waste from landfill and endeavours to pass on any tips or advice to customers about boosting recycling whenever they can.

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Do I get the bag back?

No. Since we don’t know what you and your HIPPOBAG will get up to without us, we cannot guarantee its credibility for more than one use. HIPPOBAGs are a single trip skip bag so we’ll take it away and recycle it along with the rest of your waste.

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How does a HIPPOBAG compare to skips?

It’s difficult to make a direct comparison between our skip bags and traditional skip hire because they are so different. HIPPOBAGs come in different sizes and often suit different types of project dependant on the amount of waste they produce. However, they are usually cheaper as you don't pay for wasted space - or for anyone else’s rubbish that they might put in there.

HIPPOBAGs are also ideal for when you have smaller quantities of waste, when you have limited space on your property and for when you’re planning a project but haven’t quite got around to starting it!

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How long have I got to use my HIPPOBAG and collection?

Our prepaid bag and collection service is valid for 1 year from the date of purchase. The price paid at the time of purchase is valid throughout this timeframe. If you wish to arrange a collection after this time you may incur a surcharge. We may send you a reminder from time to time if you haven’t used your HIPPOBAG.

For full terms and conditions of bag purchase and use, please click here.

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Can I put soil or rubble in a HIPPOBAG?

Yes, but it is important that you pay attention to the weight limits of the bags. The MIDIBAG is able to lift a tonne of waste, while the MEGABAG and HIPPOSKIP is able to take 1.5 tonnes. The HIPPOSKIP has a line printed on the bag showing the maximum level for heavy waste such as soil or rubble. Light, bulky waste may be added to fill the remainder of the bag.

It is a good idea to cover your HIPPOBAG in wet conditions, as rain water can significantly increase the weight of soil.

For full terms and conditions of bag purchase and use, please click here.

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Do I need a skip permit?

If you’re keeping your skip on a public road or pavement a skip permit is required. When you hire a skip from HIPPO, you’re able to purchase the skip permit at the point of purchase and HIPPO will liaise with your local council to obtain it. If you’re keeping your skip on your drive or private property, you will not need a permit.

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When will I receive my HIPPOBAG?

Our delivery service runs Monday-Saturday, however our warehouse only dispatches HIPPOBAGs Monday-Friday, so any orders placed after noon on Friday will not be dispatched until the following Monday (this also includes any orders placed on Saturday and Sunday).

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When will my permit expire?

Unfortunately there isn’t a standard length for a permit. Each local authority or council will offer different durations of how long the permit lasts. On hiring your skip from HIPPO you will be able to determine how long this is for your postcode region. If you would like to extend the length of your permit please call HIPPO on 0333 999 0 999 and we can discuss your requirements.

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How long does delivery of my metal skip take?

Delivery of the skip will take at least 2 working days from when you order. You can book a morning or afternoon slot for your skip to be delivered.

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What can I put in my skip?

You can use your skip for ordinary household, garden, DIY and builders’ waste. Please don’t use it to dispose of hazardous or specialist wastes like contaminated plasterboard (or gypsum material) asbestos, batteries, electrical goods, liquids, chemicals, or food waste. We can accept uncontaminated plasterboard for recycling if it's kept clean and segregated from other waste. You can also download a full list of the waste streams that we can and can't accept here.

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How much can I put in my skip?

Fill your skip in a way that your rubbish does not rise above the walls. This is especially important if you have lots of heavy waste to get rid of like bricks and rubble.

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What access does the lorry need?

The skip vehicle requires 2.75M access on the road to deliver and collect your skip.

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When will my skip be collected?

Your skip will be collected within 2 working days of you booking in the collection. For skips with a local authority permit, the skip will be collected on the day your permit runs out unless you have arranged for an earlier collection. If you would like to extend your permit call our customer services team on 0333 999 0 999.

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Why do I need a metal skip if you also sell the HIPPOBAG products? Aren’t they doing the same job?

It all depends on your own circumstances whether a HIPPOBAG or a metal skip hired from HIPPO is right for you. Often they’re doing the very same job. As a general rule of thumb, if you have over 6-yards of waste a metal skip is probably better – but not always. Remember you can always buy multiple HIPPOBAGs and just use them when you need them – for up to a whole year.

Use our handy tool to help choose which is the right solution for you.

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How do I book a HTC?

With HIPPO’s Here To Clear service you are able to book a 2 hour time slot that best suits you. Just use the website to get a quote here or call our team on 0333 999 0 999. 

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Do I need to be present for the HTC service?

Yes the nominated contact needs to be present during a HERE TO CLEAR collection to confirm you are happy with HIPPO’s estimate.

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My rubbish is in a potentially difficult place to remove it from; can your HTC service handle this?

If you’re unsure about whether our team can get your rubbish from where it is, send us some pictures or a short video from your smartphone at htc@hippowaste.co.uk so we can get a better idea and confirm.

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What’s the difference between heavy and light waste?

Heavy waste can be defined as materials such as soil, bricks, paving slabs, and tiles while light waste refers to general household junk. You can get an estimate for both here.

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Are there any extra charges for rubbish removal?

There are no hidden surprises at HIPPO, there are additional charges for supplementary items such as tyres and refrigerators but these are clearly marked in the pricing structure and will be fully communicated when our drivers arrive on site. If we have to move rubbish down the street or from a distance of where the rubbish is located it’s possible a reasonable labour charge is applied.

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What is a yard of waste?

A cubic yard of waste is roughly the size of an armchair or a standard builder's bag.

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What is a tonne of waste?

A tonne of waste is roughly the equivalent of 500 standard bricks, 20 wheelbarrowfuls of rubble or 40 suitcases that you would put into the hold on an aeroplane. It's also the weight of a Fiat 500!

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Do your prices include VAT?

Yes, all of our prices are inclusive of VAT.

 

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