Privacy Policy
To protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
1. Who we are
Waste Management systems Limited, Trading as HIPPOWASTE
Registered in England under company number 4418836
Contact: data.protection@hippowaste.co.uk
2. The information we collect
This notice applies to all information collected or submitted on this website and in provision of our services. You can purchase products which require you to enter personal information. The types of personal information collected and the reason for collecting that data are as follows:
| Data type | Provision of goods and services | Operation of customer accounts | Marketing purposes and service updates | Queries and complaints |
|---|---|---|---|---|
| Name | ✓ | ✓ | — | ✓ |
| E-mail address | ✓ | ✓ | ✓ | ✓ |
| Postal address | ✓ | ✓ | ✓ | ✓ |
| Telephone number | ✓ | ✓ | — | ✓ |
| Purchase history | ✓ | ✓ | — | ✓ |
| Photographs | ✓ | — | — | ✓ |
| Call recordings | ✓ | ✓ | — | ✓ |
| Website journey information | — | — | ✓ | — |
| Account information | ✓ | ✓ | — | ✓ |
| Marketing preferences | — | ✓ | ✓ | ✓ |
3. The way we use information
We use your information primarily to deliver the goods and services you have requested, including service updates and resolution of queries. With consent, we may also use this data to provide you with useful information and relevant offers.
The lawful basis for collecting and using your data is as follows:
| Provision of Goods and Services | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
| Operation of Customer Accounts | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
| Marketing Purposes and Service Updates | With Consent from you – we have permission from you after we gave you all the relevant information. All your data protection rights may apply. To be clear, you do have the right to withdraw your consent at any time |
| Queries and Complaints | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
4. Personal data sources
We collect your personal data directly from you as part of the purchase journey or we may receive personal data from corporate customers for whom we provide a waste collection service. We do not buy personal data (such as mailing lists), nor do we use third parties to provide additional information about you.
5. Who we share information with
Depending on the services purchased, we may share your information with our suppliers to fulfil our commitment to you. These suppliers include:
• Courier services for delivery of HIPPOBAGs Skip Hire partners for the provision of metal skips
• Skip Hire partners for the provision of metal skips
We do not share your information with any third party for any purpose other than fulfilling our contractual obligations unless compelled to do so by law.
6. How long we keep information
We store your personal information for varying periods of time, depending on the criteria below:
| Individual user accounts | User accounts are retained for seven years after the completion date of the last transaction |
| Booking and collection photographs | These are retained for twenty-seven months after the collection date |
| Vehicle video footage | Video footage is retained for six months except where it is used as evidence in a complaint or insurance claim |
| Voice recordings | Calls to and from our team are retained for three months except where it is used as evidence in a complaint or insurance claim |
7. Email marketing and opt-out
Upon making a purchase you can opt in to receive reminders about using your HIPPOBAG and occasional emails containing useful information and promotions from HIPPOBAG. You can opt out at any time by clicking the ‘unsubscribe’ link contained within the email or by emailing info@hippowaste.co.uk.
8. Our commitment to data security
We never use or share the personally identifiable information provided to us in ways unrelated to those described above without also providing an opportunity for you to opt out or otherwise prohibit such unrelated uses. To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
9. Credit / debit card information
All payment information is processed by approved Payment Gateway Services (such as Stripe and GlobalPayments) and all internet transactions are secured by Verified by Visa and MasterCard SecureCode. Card information is taken over an SSL encrypted server verified by VeriSign. HIPPO do not store or retain any banking information once a payment has been processed.
10. Cookies
We may use 'cookies' for administrative purposes such as cataloguing traffic patterns throughout the website or commission payments to third party sellers to identify a purchase has been made (but not the details of the individuals making the purchase) and can use a cookie to assign a 'user ID' for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer - but not you - to our server when you visit our website. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
11. Users under eighteen
If you are under eighteen, please obtain your parent/guardian's permission beforehand whenever you provide personal information to HIPPO's website. Users without this consent are not allowed to provide us with personal information.
12. Display ads and remarketing
We (hippowaste.co.uk) and third-party advertising services (such as Google, Meta, LinkedIn, and other advertising networks) use cookies to display ads about our products and services on websites and apps that you may visit. These services may use cookies, pixels, or similar technologies to collect information about your browsing behaviour and interests.
This allows us to:
• Show you ads that are more relevant to your interests (“interest-based advertising” or “retargeting”).
• Measure the effectiveness of our advertising campaigns
• Understand how users interact with our website and ads.
The information collected may include details such as your IP address, browser type, device information, and browsing activity, but it does not enable us to directly identify you.
13. Data Protection Rights
You have certain rights under UK data protection law, which are summarised below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website https://www.ico.org.uk
• Your right of access - You have the right to ask us for copies of your personal information
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete
• Your right to erasure - You have the right to ask us to delete your personal information
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time
• To make a data protection request, please contact data.protection@hippowaste.co.uk and we will respond to you without undue delay and in any event within one month.
14. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using any of the methods below:
| Method | Details | Instructions |
|---|---|---|
| Via our website | https://www.hippowaste.co.uk/contact-us | Please use the text box to describe your concern |
| By phone | 0333 999 0 999 | Please ask to speak to the Data Protection Officer |
| In writing | FAO Data Protection Officer HIPPOWASTE 1000, Lakeside Portsmouth PO6 3EN |
Please describe your concerns as fully as possible and include contact details so that we can get in touch |
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
| Method | Details |
|---|---|
| In writing | Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF |
| By phone | 0303 123 1113 |
| Via their website | https://ico.org.uk/make-a-complaint |
Privacy Policy
To protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
1. Who we are
Waste Management systems Limited, Trading as HIPPOWASTE
Registered in England under company number 4418836
Contact: data.protection@hippowaste.co.uk
2. The information we collect
This notice applies to all information collected or submitted on this website and in provision of our services. You can purchase products which require you to enter personal information. The types of personal information collected and the reason for collecting that data are as follows:
| Data type | Provision of goods and services | Operation of customer accounts | Marketing purposes and service updates | Queries and complaints |
|---|---|---|---|---|
| Name | ✓ | ✓ | — | ✓ |
| E-mail address | ✓ | ✓ | ✓ | ✓ |
| Postal address | ✓ | ✓ | ✓ | ✓ |
| Telephone number | ✓ | ✓ | — | ✓ |
| Purchase history | ✓ | ✓ | — | ✓ |
| Photographs | ✓ | — | — | ✓ |
| Call recordings | ✓ | ✓ | — | ✓ |
| Website journey information | — | — | ✓ | — |
| Account information | ✓ | ✓ | — | ✓ |
| Marketing preferences | — | ✓ | ✓ | ✓ |
3. The way we use information
We use your information primarily to deliver the goods and services you have requested, including service updates and resolution of queries. With consent, we may also use this data to provide you with useful information and relevant offers.
The lawful basis for collecting and using your data is as follows:
| Provision of Goods and Services | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
| Operation of Customer Accounts | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
| Marketing Purposes and Service Updates | With Consent from you – we have permission from you after we gave you all the relevant information. All your data protection rights may apply. To be clear, you do have the right to withdraw your consent at any time |
| Queries and Complaints | In order to fulfil our Contract – we must collect or use the information so we can enter or fulfil a contract with you. All your data protection rights may apply except the right to object |
4. Personal data sources
We collect your personal data directly from you as part of the purchase journey or we may receive personal data from corporate customers for whom we provide a waste collection service. We do not buy personal data (such as mailing lists), nor do we use third parties to provide additional information about you.
5. Who we share information with
Depending on the services purchased, we may share your information with our suppliers to fulfil our commitment to you. These suppliers include:
• Courier services for delivery of HIPPOBAGs Skip Hire partners for the provision of metal skips
• Skip Hire partners for the provision of metal skips
We do not share your information with any third party for any purpose other than fulfilling our contractual obligations unless compelled to do so by law.
6. How long we keep information
We store your personal information for varying periods of time, depending on the criteria below:
| Individual user accounts | User accounts are retained for seven years after the completion date of the last transaction |
| Booking and collection photographs | These are retained for twenty-seven months after the collection date |
| Vehicle video footage | Video footage is retained for six months except where it is used as evidence in a complaint or insurance claim |
| Voice recordings | Calls to and from our team are retained for three months except where it is used as evidence in a complaint or insurance claim |
7. Email marketing and opt-out
Upon making a purchase you can opt in to receive reminders about using your HIPPOBAG and occasional emails containing useful information and promotions from HIPPOBAG. You can opt out at any time by clicking the ‘unsubscribe’ link contained within the email or by emailing info@hippowaste.co.uk.
8. Our commitment to data security
We never use or share the personally identifiable information provided to us in ways unrelated to those described above without also providing an opportunity for you to opt out or otherwise prohibit such unrelated uses. To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
9. Credit / debit card information
All payment information is processed by approved Payment Gateway Services (such as Stripe and GlobalPayments) and all internet transactions are secured by Verified by Visa and MasterCard SecureCode. Card information is taken over an SSL encrypted server verified by VeriSign. HIPPO do not store or retain any banking information once a payment has been processed.
10. Cookies
We may use 'cookies' for administrative purposes such as cataloguing traffic patterns throughout the website or commission payments to third party sellers to identify a purchase has been made (but not the details of the individuals making the purchase) and can use a cookie to assign a 'user ID' for this purpose. Cookies, by themselves, cannot be used to find out the identity of any user. If you have a user ID this will automatically identify your computer - but not you - to our server when you visit our website. Unless you specifically tell us, we will never know who you are, even if we do assign a cookie to your computer.
11. Users under eighteen
If you are under eighteen, please obtain your parent/guardian's permission beforehand whenever you provide personal information to HIPPO's website. Users without this consent are not allowed to provide us with personal information.
12. Display ads and remarketing
We (hippowaste.co.uk) and third-party advertising services (such as Google, Meta, LinkedIn, and other advertising networks) use cookies to display ads about our products and services on websites and apps that you may visit. These services may use cookies, pixels, or similar technologies to collect information about your browsing behaviour and interests.
This allows us to:
• Show you ads that are more relevant to your interests (“interest-based advertising” or “retargeting”).
• Measure the effectiveness of our advertising campaigns
• Understand how users interact with our website and ads.
The information collected may include details such as your IP address, browser type, device information, and browsing activity, but it does not enable us to directly identify you.
13. Data Protection Rights
You have certain rights under UK data protection law, which are summarised below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website https://www.ico.org.uk
• Your right of access - You have the right to ask us for copies of your personal information
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete
• Your right to erasure - You have the right to ask us to delete your personal information
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time
• To make a data protection request, please contact data.protection@hippowaste.co.uk and we will respond to you without undue delay and in any event within one month.
14. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using any of the methods below:
| Method | Details | Instructions |
|---|---|---|
| Via our website | https://www.hippowaste.co.uk/contact-us | Please use the text box to describe your concern |
| By phone | 0333 999 0 999 | Please ask to speak to the Data Protection Officer |
| In writing | FAO Data Protection Officer HIPPOWASTE 1000, Lakeside Portsmouth PO6 3EN |
Please describe your concerns as fully as possible and include contact details so that we can get in touch |
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
| Method | Details |
|---|---|
| In writing | Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF |
| By phone | 0303 123 1113 |
| Via their website | https://ico.org.uk/make-a-complaint |